General terms and conditions Retro Living Europe

General conditions of sale Retro Living Replica furniture

Company data Company name: Futech International Limited Trade name: Retro-living Address: 41, Central Hotel Chambers Lady Court Dublin 2 Ireland Email: info@retro-living.be Article 1: General provisions The e-commerce website of Retro-living a BVBA with registered office at 41, Central Hotel Chambers, Dame Court, Dublin 2, Ireland offers its customers the possibility to purchase the products from its webshop online. These General Terms and Conditions (“Conditions”) apply to any order placed by a visitor to this e-commerce website (“Client”). Placing an order via the webshop of www.retro-living.be means that the Customer has consulted these Terms and Conditions and explicitly accepts the applicability of these Terms and Conditions, to the exclusion of all other terms and conditions. Additional terms and conditions of the Customer are excluded, unless they have been previously, in writing and explicitly accepted by retro-living. Article 2: Price All prices are expressed in EURO, always including VAT and all other taxes or duties to be borne by the Customer. If delivery, reservation or administrative costs are charged, this will be mentioned separately. The indication of price refers exclusively to the articles as described verbatim. The accompanying photos are intended to be decorative and may contain elements that are not included in the price. Article 3: Offer Despite the fact that the online catalog and the e-commerce website are compiled with the greatest possible care, it is possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Retro-living. Retro-living is what the accuracy and completeness of the information offered only bound to a means commitment. Retro-living is under no circumstances liable in case of material errors, typesetting or printing errors. If the Customer has specific questions about e.g. sizes, colour, availability, delivery time or delivery method, we request the Customer to contact our Customer Service Department in advance. The offer is always valid as long as stocks last and can be adjusted or withdrawn at any time by retro-living. Retro-living can not be held responsible for the unavailability of a product. Article 4: Online purchases Deliveries: After ordering in our webshop, you will receive a confirmation from us, after which our logistics partner will contact you to determine the appropriate time for your delivery. The Customer has the choice between the following payment methods; by credit card by banker's card By bank transfer to account number Bank of Ireland 3413 7259 … The products offered through this e-commerce website form an offer that is subject to the condition of acceptance by Retro-living. Retro-living is entitled to refuse an order (in writing), due to a serious shortcoming of the Customer with respect to the order or any other order or agreement in which the Customer is involved. Article 5(a): Delivery Deliveries in the Benelux are free of charge. Outside the Benelux there will be a charge of € 80. If the country of destination is not mentioned among the possibilities, please contact customer service first. Deliveries are made to the door. If you wish to have delivery within or on a floor, this is possible at a surcharge. Feel free to contact our customer service department about this. Items ordered through this webshop are delivered in Belgium, the Netherlands, Luxembourg, Germany, France, … For all available countries, you can always contact our customer service. The delivery is done by DHL. Unless otherwise agreed, the goods are delivered to the place of residence of the Customer within the agreed period, when ordering the delivery and after confirmation of Retro-living. Any visible damage and / or qualitative failure of an article or other failure in the delivery, by the Customer immediately be reported to retro-living and this by email. The risk of loss or damage shall pass to the Customer as soon as he (or a third party designated by him, other than the carrier) has taken physical possession of the goods. However, the risk shall pass to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by the […]. Article 6: Retention of title The delivered items remain the exclusive property of Futech International until full payment has been made by the Client. The Client undertakes, if necessary, to draw the attention of third parties to Futech International's retention of title, e.g. to any person who may come to seize items that have not yet been paid for in full. Article 7: Right of withdrawal The provisions of this article apply only to Customers who in their capacity of consumer articles online purchases at retro-living The Client has the right to revoke the agreement within a period of 14 calendar days without giving reasons. The withdrawal period expires 14 calendar days after the day on which the Client or a third party other than the carrier and indicated by the Client acquires physical possession of the last good; In order to exercise the right of withdrawal, the Customer must notify retro-living of his decision to withdraw from the contract by means of an unambiguous statement by email. The Customer may, but is not obliged to, use the attached revocation model form. Any unclear or double sentence withdrawal form, will be rejected and will be considered as not sent. In order to comply with the withdrawal period, the Customer must send his notice regarding his exercise of the right of withdrawal before the withdrawal period has expired. The Customer must return or hand over the goods to Retro-living without delay, but in any case no later than 14 calendar days after the day on which he has notified Retro-living of his decision to revoke the agreement, to info@retro-living.be . The Customer is on time if he returns the goods before the period of 14 calendar days has expired. The direct costs of returning the goods shall be borne by the Customer. If the returned product is in any way impaired in value, retro-living reserves the right to hold the Customer liable and to claim damages for any reduction in value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods. Only items that are in their original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned. If the Customer has requested that the provision of services commence during the withdrawal period, the Customer shall pay an amount in proportion to what has already been delivered at the time of informing us that he is withdrawing from the contract, compared to the full performance of the contract.” If the Customer cancels the agreement, Retro-living will refund all payments received from the Customer to date, including the cost of the standard delivery costs, to the Customer within a maximum of 14 calendar days after Retro-living has been informed of the Customer's decision to cancel the agreement. In case of sales agreements, Retro-living can wait with the refund until he has received all goods back, or until the Customer has shown that he has returned the goods, whichever time is the earliest. Any additional costs resulting from the choice of the Customer for a different method of delivery than the cheapest standard delivery offered by Retro-living are not refunded. Retro-living will reimburse the Customer with the same means of payment as with which the Customer carried out the original transaction, unless the Customer has explicitly agreed otherwise; in any case, the Customer will not be charged for such reimbursement. The Customer cannot exercise the right of withdrawal for: service contracts after the service has been provided in full the supply or provision of goods or services the price of which is subject to fluctuations in the financial market over which retro-living has no influence and which may occur within the withdrawal period; the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person; the supply of goods which are liable to deteriorate rapidly or have a limited shelf life; the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery; the delivery of goods which, after delivery, are irrevocably mixed with other products by their nature; the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market which are beyond the control of the undertaking; agreements whereby the Customer has specifically requested retro-living to visit him to carry out urgent repairs or maintenance there; the supply of sealed audio and sealed video recordings and sealed computer software which has been unsealed since delivery; the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications; contracts concluded in public auctions; the provision of accommodation other than for residential purposes, transport of goods, car rental services, catering and leisure services, where the contracts provide for a specific date or period of performance; the supply of digital content that is not supplied on a material carrier, if the performance has started with the express prior consent of the Client and provided that the Client has acknowledged that he thereby loses his right of withdrawal (e.g. downloading music, software); betting and lottery services contracts. Article 8: Warranty Under the Act of 21 September 2004 on the protection of consumers when selling consumer goods, consumers have legal rights. This legal guarantee applies from the date of purchase by (if applicable, delivery to) the first owner. In order to invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods. For items purchased online and delivered to the Customer's home, the Customer must contact the Retro-living customer service in advance, after which the Customer must return the item at his expense to Retro-living. If a defect is established, the Customer must inform Retro-living as soon as possible. In any case, any defect must be reported by the Client within a period of 2 months after its discovery. Afterwards, any right to repair or replacement expires. The legal warranty does not apply to defects caused by accidents, neglect, falls, use of the item contrary to its intended use, non-compliance with the instructions for use or manual, modifications or alterations to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use. Nor does it apply to items with a shorter service life, or wear and tear articles. Defects that manifest themselves after a period of 6 months following the date of purchase, or delivery as the case may be, are deemed not to be hidden defects, unless the Customer can prove otherwise. The guarantee is not transferable. Article 9: Customer service The customer service of retro-living can be reached via e-mail at info@retro-living.be Any complaints can be addressed to this address. Article 10: Penalties for non-payment Without prejudice to the exercise of other rights available to retro-living, in the event of non-payment or late payment from the date of default by operation of law and without a reminder, the Customer shall be liable to interest of 10% per annum on the unpaid amount. In addition, the Client shall automatically and without notice be liable to pay a fixed indemnity of 10% of the amount in question, with a minimum of 25 euros per invoice. Without prejudice to the above, retro-living reserves the right to take back items that have not been (fully) paid for. Article 11: Privacy The data controller, retro-living respects the Belgian law of December 8, 1992 on the protection of privacy in the processing of personal data. The personal data provided by you will only be used for the following purposes: the correct execution of the concluded agreement, the processing of orders, the sending of newsletters, advertising and/or marketing purposes. You have a legal right of access to and possible correction of your personal data. Provided proof of identity (copy of identity card) you can use a written, dated and signed application to retro-living, free of charge, the written communication of your personal data obtained. If necessary, you can also ask us to correct data that are incorrect, incomplete or irrelevant. In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. You can always contact retro-living via email info@retro-living.be We treat your data as confidential information and will not pass it on, rent or sell it to third parties. The customer is responsible for keeping his login details confidential and for the use of his password. Your password is stored in encrypted form, so Retro-living does not have access to your password. Retro-living keeps online (anonymous) visitor statistics in order to be able to see which pages of the internet site are visited and to what extent. If you have any questions about this privacy statement, please contact us by email info@retro-living.be Article 12: Use of cookies During a visit to the site, cookies may be placed on the hard disk of your computer. A cookie is a text file that is placed by a website's server in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine. You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are removed from your hard disk afterwards. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphical elements may not appear correctly, or that you will not be able to use certain applications. By using our website, you agree to our use of cookies. Article 13: Infringement of validity – non renunciation If any provision of these Terms and Conditions is declared invalid, unlawful or void, this shall in no way affect the validity, legality or applicability of the other provisions. Retro-living's failure at any time to enforce the rights listed in these Terms and Conditions, or any right to do so, will never be seen as a renunciation of such provision and will never affect the validity of these rights. Article 14: Amendment of the terms and conditions These conditions are supplemented by other conditions which are explicitly referred to, and the general conditions of sale of Retro-living. In case of inconsistency, these Terms and Conditions shall prevail. Retro-living may change these Terms and Conditions at any time without further notice. Any purchase made after the modification constitutes acceptance by the Customer of these new Terms and Conditions. Article 15: Evidence The Customer accepts that electronic communications and backups can serve as evidence. Article 16: Applicable law – Competent court Irish law applies, with the exception of the provisions of private international law on applicable law and the Rome I Regulation on international sales contracts relating to movable property. In the event of any dispute, the courts of Dublin shall have exclusive jurisdiction.